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This page sets out the terms that govern your use of bd99, including how we handle your account, what rules apply to transactions made through DuitNow, Boost or Bank Transfer, and where this policy applies. Access to bd99 depends on local law and is available only where permitted in your region.
Our legal terms exist to make the relationship between you and bd99 clear — not to create friction, but to give both sides a consistent reference point. When you open an account, you accept these terms as the basis for every interaction: your wallet activity, your account settings, the records we keep and how we respond if something needs correcting. This policy covers use of the platform where local law permits it. We do not make claims about legal standing in jurisdictions outside eligible regions, and we do not represent that access is permitted in every location. If your local rules restrict online account activity of this kind, this policy cannot override that. Transactions processed through DuitNow, Boost or Bank Transfer operate within the scope of what those payment rails permit. We record transaction references on your account so you can cross-check them at any point. If a transaction appears incorrectly, the resolution path starts with the support contact listed on this page — not with the payment provider directly. Policy updates are published here. We do not send routine policy emails; the current version of this page is what applies.
Not every part of your experience sits under this policy. Understanding the boundary helps you know where to go when something comes up.
Login credentials, account verification steps and session continuity across your phone and browser are all within scope. If your account is locked or a session drops mid-game, the resolution path runs through our support team, not through a third party.
Deposits and withdrawals processed via DuitNow, Boost or Bank Transfer are covered here. The wallet balance shown in your account dashboard is the reference figure for any dispute. Payment provider processing rules sit outside this policy.
Game content from studios such as PG Soft, Pragmatic Play and Spadegaming is delivered under each studio's own content terms. We make that content available in the lobby; the rules of individual games remain the studio's responsibility.
External links, payment network infrastructure and device operating systems fall outside this policy. What happens on a third-party page after you leave bd99 is not covered by these terms, even if you reached that page from inside your account.
Our policy gives you concrete steps — not just statements. You can review your transaction history directly inside your account dashboard after login; every DuitNow and Boost transaction is recorded there with a reference number and timestamp. If account details such as your registered contact or wallet information need correcting, the account settings section is where you make those changes. For anything that settings cannot resolve — a disputed transaction, an access issue or a question about how your data is held — our support team is the right path. We keep a record of support requests so you can follow up by referencing your original ticket. No step in this process requires you to contact a payment provider separately; we handle the coordination on our end when a transaction question involves DuitNow or Bank Transfer.
Your full transaction log is in the account dashboard. Every entry shows the payment method used — DuitNow, Boost or Bank Transfer — along with the amount and a reference you can match against your bank or e-wallet statement.
Registered email, contact number and linked wallet details can be updated in account settings. Some changes trigger a verification step; follow the instructions shown on screen at the time of the change.
Use the support contact listed on this page to raise any policy question. Include your account reference and the relevant transaction ID where applicable — this shortens the resolution path significantly.
If a term on this page is unclear, write to us directly. We will reply with a plain explanation of how that term applies to your account situation, not with a copy of the policy text.
Policy questions have a dedicated route — separate from general account help — so that anything involving your rights, your data or a formal dispute reaches the right person. Use the channels below and include your account reference in your first message.
Available from inside your account once you are logged in. Use this for urgent policy questions related to account access or a transaction that needs immediate review.
For formal policy queries, data questions or written requests that need a documented response. Send to our support address shown in your account contact section; we respond in writing to keep a clear record.
The current state of your account — wallet balance, transaction history, active settings — is shown in your account dashboard after login. Start here before raising a support request; it resolves most queries without a wait.
Account security and data handling are not background concerns — they are part of what makes using bd99 from a phone on a commute feel consistent and safe. Here is how we approach each area.
We use cookies to keep your session active across the lobby — so switching from slots to a live table does not drop your place. You can review and adjust cookie preferences in your browser settings at any time. Declining non-essential cookies does not block account access.
Your login credentials are stored in encrypted form. We do not share your account password with payment providers, including DuitNow or Boost. If you suspect unauthorised access, change your password from account settings immediately and contact support with your account reference.
We retain account and transaction records for as long as your account is active and for a period after closure as required by the applicable rules of eligible regions. You can request a summary of the data we hold by contacting support in writing.
To update, correct or ask about the data we hold on your account, contact support via the email route listed on this page. Include your account reference and a clear description of the change you are requesting. We will confirm receipt and the expected response timeline.
These are the questions we see most often from account holders in Malaysia when they land on this page. If yours is not here, use the email contact above.
Access to bd99 depends on local law and is available where local law permits. If you are in an eligible region of Malaysia, this policy governs your account. If local rules restrict this type of online account activity, those rules take precedence over anything on this page.
This page is always the current version. We do not send routine update emails. If the terms change, the updated text appears here. Check back whenever you have a question — the version shown is what applies to your account at that moment.
We retain transaction and account records for a period after closure, in line with the requirements of eligible regions. You can request a summary of the data we hold before or after closing your account by contacting support in writing with your account reference.
Start with your account dashboard — every transaction has a reference number and timestamp. If the record does not match your e-wallet statement, raise the issue with our support team, including the transaction reference. We handle coordination with the payment rail; you do not need to contact DuitNow or Boost directly.
Yes. Go to account settings after login and update your registered email or contact number. Some changes require a verification step — follow the on-screen instructions shown at the time. If the settings page does not allow a particular change, contact support with the details you want updated.
Use the email support route listed on this page for anything that needs a written, documented response — data requests, policy clarifications or formal disputes. Include your account reference in the first message so we can locate your record without delay.