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This policy covers every piece of information you share with bd99 — from the moment you open an account to each time you log in, make a transaction via DuitNow or Boost, or reach out to support. We keep this document straightforward so you know exactly what we collect, why we hold it, and how you can act on it.
When you open a bd99 account, we collect the details you submit during registration — your email address, contact number and the payment method you link, whether that is DuitNow, Boost or Bank Transfer. Each time you complete a transaction, a record is created in your account wallet history. We hold those records to process your activity accurately and to respond to any query you raise with our support team. We also collect device and session signals — the type of device you use, the browser session and rough access region — to keep your account consistent across visits. This helps us detect unusual access patterns on your account and flag them before they become a problem. Beyond direct account activity, our site collects standard usage data: which pages you open, how long a session runs and which areas of the lobby you navigate to. This is used to improve how the site loads and responds on mobile. We do not sell this data to third parties. Availability of certain features depends on local law and the eligible region from which you access the platform.
Transaction records tied to DuitNow transfers are stored in your account wallet history. You can review these after login.
Boost-linked payment activity is logged against your account session and held for reconciliation and support purposes.
Bank Transfer entries appear in your transaction record alongside timestamps and reference details accessible from your account dashboard.
This policy applies to activity that takes place directly on the bd99 platform — your account, your wallet and your sessions on this site. It does not extend to third-party services that operate under their own terms. Understanding the scope clearly means you know which questions to bring to us and which to raise elsewhere.
Data generated when you log in, update your profile or change account settings falls under this policy. That includes device session data and any identity detail you submit through the account form.
Payment activity through DuitNow, Boost and Bank Transfer is recorded within the bd99 platform and governed by this policy. The payment provider's own terms apply to what happens on their side of the transfer.
Pages you browse, lobby areas you open and game categories you explore on bd99 are within scope. Session data from this navigation is held as described in the details section above.
Links to external sites, payment gateways or game studio environments operate outside bd99's policy. We are not responsible for data practices on those destinations. Check their terms directly.
You have practical options when it comes to the data we hold on your account. The most direct route is through your account dashboard — after login, the profile section shows the details we currently hold and lets you update contact information or the payment method linked to your wallet. If something looks wrong, correcting it there is the fastest path. For anything the dashboard does not cover — a request to review what we hold, a question about how a specific piece of data was used, or a request to close your account and handle the data appropriately — contact our support team through the channels listed on this page. We will respond through the same channel you used to reach us. Availability of certain rights may depend on local law and the region from which you access the platform.
Log in and open the account profile section. Transaction history and stored contact details are shown there. No additional step is required for standard account data.
Update your email, contact number or linked payment method directly from the account settings page. Changes take effect on your next session.
If you have a question about how a specific data point was collected or used, contact support with your account reference. We will address the specific question raised.
A request to close your account and handle associated data can be submitted to support. We will confirm receipt and walk through the steps that follow.
Privacy questions move faster when they go to the right channel. Use the path below that matches what you need — a quick account correction, a formal data request or a general query about how this policy applies to your account.
Open the chat icon on any page of bd99 to reach our support team directly. Have your account reference ready for faster handling.
Send a written privacy request or data question to our support address. Include your registered contact detail so we can locate your account record.
For routine corrections — contact number, email, linked payment method — the account settings page after login is the most direct route without needing to contact the team.
Data security on bd99 covers the connection between your device and our platform, the way we store account records and how long we keep them. Session data and transaction logs are held for as long as your account is active and for a period after, consistent with operational requirements. When you request account closure, we follow the steps outlined in the rights section above for handling the data that remains.
Every page on bd99 is served over an encrypted connection. Your login credentials, wallet details and DuitNow or Boost transaction references are not transmitted in plain text at any point.
We use cookies to keep your session active, remember your lobby position and track which device last accessed your account. You can manage cookie preferences in your browser settings, though some functions depend on session cookies to work.
Account and transaction data is retained while your account is open and for a period following closure. The exact retention window follows operational and legal requirements applicable to the region where access is permitted.
For a data correction, a record review or a formal request about how your information is held, contact our support team via live chat or email with your account reference. We do not handle policy requests over social channels.
These are the questions we hear most from account holders about how this policy works in practice. If yours is not here, use the live chat or email route above.
We collect the details you submit at registration — email address, contact number and the payment method you link, such as DuitNow, Boost or Bank Transfer. Device and session signals are also recorded to keep your account consistent and flag unusual access.
Log in and go to the account profile section. Your stored contact details and transaction history are visible there. For data not shown in the dashboard, contact support with your account reference and we will retrieve the relevant records.
Yes. Open account settings after login and update your email, contact number or linked payment method directly. The change applies from your next session. For anything that cannot be edited in settings, raise it with our support team.
We do not sell your personal data. Payment processors handling DuitNow, Boost or Bank Transfer transactions operate under their own terms and receive only what is needed to process the transfer. Third-party site links and game environments have their own privacy practices.
Data is held for a period following account closure, consistent with operational and legal requirements for the region where access is permitted. The specific window is not published as a fixed number because it depends on the nature of the data and applicable local requirements.
Contact our support team via live chat or email. Include your registered contact detail or account reference so we can locate your record. We respond through the same channel you used. Availability of specific data rights depends on local law and eligible region.