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These terms set out what you agree to when you open and use a bd99 account, including how transactions through DuitNow, Boost and Bank Transfer are handled and what obligations apply on both sides. Read them before you proceed — they are the working rules of your account, not a formality.
By accessing bd99 — whether through your phone browser or a saved shortcut on your home screen — you acknowledge that these terms apply to your session and any account activity that follows. Availability of services depends on local law and is permitted only in eligible regions where access is lawful. We do not override local legal requirements; if a particular feature or payment route is unavailable in your region, that restriction stands regardless of what you see described here. Transactions processed through DuitNow, Boost or Bank Transfer each carry their own handling steps, and those steps are displayed in your account wallet at the time you initiate a move. We retain the right to update these terms when our operating conditions change. When an update is made, the revised version appears on this page with a notation that the content has changed — we do not send individual notices for every revision, so checking back here periodically keeps you current. Material changes that affect active accounts will be flagged in your account dashboard after login. These terms govern bd99's relationship with you as an account holder, not the relationship between you and any payment provider or game studio.
This policy covers four distinct areas of your bd99 account experience. Understanding where our terms begin and end helps you know which channel to contact when something needs resolving.
The terms apply fully to how you open, verify and use your bd99 account. Login sessions, account detail changes and access suspension decisions are all governed here. Steps shown in your account settings page are part of this scope.
Deposits and withdrawals made through DuitNow, Boost or Bank Transfer fall under these terms while the funds are moving within the bd99 wallet. Once a transfer clears to your external account or e-wallet, the external provider's own rules take over.
Game content displayed in the lobby — titles from PG Soft, Pragmatic Play, Spadegaming and Habanero among others — is supplied by those studios under separate licensing arrangements. bd99 is responsible for making that content available; the studios are responsible for the mechanics and outcomes.
Links to external payment gateways, identity verification services or any off-site page you reach from within the bd99 platform are outside this policy's scope. Those third parties have their own terms, and we do not accept responsibility for their content or conduct.
These terms are not only obligations — they also set out what you can do when something in your account needs attention. You have the right to review your transaction history at any time from the wallet section after login; each entry shows the method used, whether DuitNow, Boost or Bank Transfer, and the status at that moment. If your account details are incorrect — name spelling, contact number, registered e-wallet — you can submit a correction request through the account settings page, and we will process it once identity is confirmed through the steps shown there. If a term in this document is unclear or you believe it has been applied incorrectly to your account, you can raise a formal question through the support channel. We aim to acknowledge policy questions and route them to the right team. Requests to understand how your data is stored or how long records are kept can be sent through the same support route — you do not need a separate form.
Open your wallet tab after login to see a full log of account movements. Each entry shows the payment method, amount and current status. No separate request is needed to access this record — it is available to you at any time.
If your registered name, phone number or linked e-wallet is wrong, use the account settings page to submit a correction. The verification steps required are shown on that page — follow them exactly to avoid delays.
If a term here is unclear or you think it has been applied incorrectly, contact support directly. Describe the specific term and your account situation — the more detail you provide, the faster the team can locate the relevant record and respond.
You can ask how long bd99 holds your account records and what categories of data are stored. Send this request through the live chat or email channel; no special form is needed, and the team will respond with the applicable retention period.
If a term in this document raises a question you cannot resolve by reading it, the channels below are where you bring it. Use the channel that matches your question — account-access issues go to live chat; formal policy disputes go to email where a written record is kept.
Start a chat session from your account dashboard. This channel is for account-access questions, transaction status checks and clarifying what a specific term means in practice. Have your account reference ready.
Send policy questions, correction requests or data-handling enquiries to our support email. Email creates a written record on both sides, which is useful if a question needs to be escalated or referenced later.
Your account dashboard after login shows the current state of any open support request. Check there first before sending a duplicate message — the status field updates when the team acts on your case.
We keep only the account data needed to operate your wallet and verify your identity when you request a withdrawal or account change. Records connected to DuitNow and Bank Transfer transactions are retained for as long as required by our operating obligations — the specific period is available on request through the support email. Account sessions are protected at the connection level; the steps you take to log in — including any verification prompt shown on the login screen — are part of that layer. Cookies used on bd99 pages are limited to session management and account-state continuity across devices; you can review cookie behaviour through your browser settings at any time. If you want to request a change to your stored details, or ask what data we hold, the process starts with the support channels listed on this page.
We store account data, transaction records and identity verification materials for as long as our operational obligations require. The exact retention period for your account type is available on request — contact support email with your account reference to ask.
Cookies on bd99 pages manage your session state and keep your account context consistent when you switch between your phone and a desktop browser. They are not used for cross-site advertising. You can adjust cookie permissions in your browser settings.
The verification prompts shown on the login screen are part of your account's access-control layer. If you see an unexpected prompt, do not dismiss it — follow the steps displayed, then contact live chat if the prompt repeats or blocks access.
To request a correction to stored details, ask about data we hold, or flag a concern about how a term has been applied, email support with your account reference and a clear description of what you need. We route requests to the right team and respond in writing.
These are the questions we get most often about how these terms work, what they cover and what you can do if something is unclear.
Yes. Any transaction you initiate through your bd99 wallet — including DuitNow transfers and Boost payments — is governed by these terms while the funds are moving within the platform. Once a transfer reaches your external e-wallet or bank, the external provider's own conditions apply.
The revised version appears on this page whenever an update is made. For changes that materially affect active accounts, a notification is shown in your account dashboard after login. We do not send individual email alerts for minor revisions, so checking this page periodically keeps you current.
Yes. Send a request through support email with your account reference. Include what category of data you are asking about — transaction records, identity documents or account activity logs. The team will confirm what is held and the applicable retention period.
Raise it through live chat for a quick check, or email support if you want a written record. Quote the specific section you believe was misapplied and describe your account situation clearly. The team will locate the relevant record and respond with an explanation or a correction where one is warranted.
bd99 is responsible for making game content from studios like PG Soft and Pragmatic Play available in the lobby. The mechanics and outcomes of those titles are governed by the studios' own certification and settings. These terms cover your account access and wallet activity, not the internal logic of individual games.
Availability depends on local law and is permitted only in eligible regions. If a payment option or feature is not accessible from your location, that restriction applies regardless of what is described on this page. Contact support if you are unsure whether your region qualifies for a specific service.